It's going straight in the trash. Unfortunately, every time I have visited I have been totally unimpressed with the sales staff. Amazing furniture, wonderful staff! They have high turn over. Dining chairs that are used most often are in perfect condition. I recently have added a few light fixtures from here to my house & am one happy customer as a result! Item ID: 354641 Dimensions: 79 " W x 41 " H x 43 " D Twin: W38" D75" Inner Measurements: W75" D38" EVERYTHING must be ordered from the catalogue and sent to your home.excellent business model. Those partners may have their own information theyve collected about you. Guess what? The customer service is good--when I've had problems, they have been responsive. Seraiah deserves all the credit for the sale. Sorry RH , you lost my business . I should have purchased from Ethan Allen, at least when I buy from them the furniture is made in America. I don't consider RH store employees "design professionals" or even knowledgeable sales rep, especially at this location. I went into Palo Alto RH to purchase a coffee table and a console table. Others mentioned issues with delivery and mixed interactions with the sales staff. Terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible., Terrible, terrible, terrible, terrible, terrible, terrible. This site's sole purpose is to help you make the decision faster and with more peace of mind. CBD has reopened for in-store shopping and will continue to have 24/7 online shopping available. Please email me if you have any questions. Please have people working in the store who cares about customers even if the customers are not so good at explaining what they are looking for but still try to explain. Choose the options youd like for the order. I scored some really great pieces at amazing prices. $2000 for a queen size bed, as a "member". The cons: Prices can be higher than other retailers. Her petulant, arrogant and flat out ugly personality repulsed me. Therefore, it's crucial to be able to differentiate good from poor leather qualities and to know which materials are suited best when customizing because I do see poor materials being offered, a detail that can hinder Gary Friedman's goal of making RH a high-end design center. Please email me if you have any questions. Highly recommend! With this, and feeling despondent, I gathered my daughters and walked out. How could furniture be delivered when no one was home? My recent experience is with the store's "design services". That was the issue. If you're looking to give your house that extra modern touch this is your store! We were assisted by Jennifer a blond haired gal. Their sofas start at $2,300 and can go up to $15,000+. You know those dystopian movies where society kills you for having emotions? How lucky it didn't rain, and how lucky, no one stole it. My daughter is only 100 pounds and does not jump on this bed. Additionally, they offer some high end differentiators including interior design consultations and shop by room offerings. Buy & sell from everywhere. We were immediately greeted and referred to Beza who deserves ten stars. Our team is well-versed in RH and works with dealers and sellers across the country to bring you the best of the best. Final sale!! Share : Professional Delivery Required. I inherited these from a showroom. It should be way more than 30%. I didn't hate any of it, it just was exactly what I had asked to avoid. Cliff is AMAZING. away. of bed when broken down for shipment. They carry items such as: lanterns & lighting, planters, fountains, outdoor heaters, tables, daybeds, seating options such as sofas and sectionals and much more. $59.78 shipping. 37.5" h x 48" w x 21.25" d. Condition A few scattered indents & scuffs at metal finish. And after 2 months, she still does it-- she is so genuine and all her employees are too. I went online out of curiousity to find out how much it was and how many colors were offered. Crated. Once again they agreed to replace after sending them photos of the first & second chaise I received (one with the seam and one without). That's all it matters. Side note: keep in mind that they do not deliver anything you purchase so you just find your own way of transporting the merchandise yourself! Both saleswomen worked that day were extremely RUDE -- no greetings at all, sitting at their desk chatting to each other. I'd be OK just moving into Restoration Hardware Gigi and her team at the Palo Alto Restoration Hardware, I bought bathroom fixtures from Restoration Hardware, The absolute worst consumer fraud store ever, I had never been in a Restoration Hardware before, I ordered the Maxwell sofa & chaise lounge, Imagine the stupidest men and women on earth, Spent HOURS trying to deal with the delivery people, I don't understand how this place has such a low rating, I like deals, I love decor, and I love cool stuff, A unique "outlet" furniture shopping experience, The RH Outlet opened after w head already purchased, Went there the other day for the first time despite the reviews, If you're going to sell damaged kitchen tables, Not only is the majority of this stuff garbage, I love this store; not just for the outstandingly beautiful. Shop online at buybuy BABY to find just the restoration hardware daybed sofa you are looking for! Just purchased a home in SB and we need many home furnishing items. White couches seriously looked like they were previously owned. I have had a hamper on back order since May!!!! Initial response from customer support said could not help because it was very subjective. You then have go on the many complaint blogs online or youtube to see how to get the furniture back to looking the way you bought it. The customer service gave me a run around for 3 weeks. I was holding off on this review because I thought she would call me back and return some of the shipping costs. The crew was polite and professional. Today was the day I actually inquired about the piece. I've spent a lot of money at this place. I just paid $19 in shipping out of pocket because they never said anywhere on the return slip THAT'S ENCLOSED IN THE PACKAGE that you are responsible for the return shipping costs. She really listens and puts a lot of energy, taste and effort. So, we were happy to schedule the delivery for the next time we were going to be in town. Used (normal wear), Very nice soft leather Restoration Hardware daybed bench. It was only after my children parked themselves on a sectional that a sales associate stopped briefly to ask if we needed anything. And within a couple of months the sofa was spotted (even a drip of water leaves a stain), nobody can eat or drink anywhere near itand the pillows are a mess. As with most things I pick up, there is no price. Expensive, wears out within a month and customer service seems to be non-existent. I felt the staff scanned and equated my casual style of t-shirt and jeans (with a Gucci purse, that they apparently missed) or maybe it was my older age, with someone that can't afford to make a purchase. When I first sat down on a deep sofa, Debbie proactively explained the different depths of the sofa although she appeared to be busy at that moment. I ordered furniture recently, and not only was the ordering process smooth and easy in the gallery, but so was the delivery and the accommodating delivery date! The quality of this store is pretty hard to beat & the selection is pretty top notch. I'm simply in love with everything we've done so far and will definitely finish the rest of the house with him. Upon receiving the third sofa/chaise several weeks again (November 2019), the chaise still had the seam and I refused delivery. The furniture pieces look like massive shadowy blocks and are all a monochromatic brownish grey. If youre unhappy with it for any He literally came and pushed it with his thumb until it didn't show. (Ok, no biggie, I let that slide ). Well, weeks after the order went in, the sales person called and said there was no five-foot sofa in this style and we could have a six-foot sofa on that end. The quality is good and I figured I could speed things along a bit by telling her up front I'm in a rush. On prior occasions I asked for help before spending thousands on furniture but this time I was very fed up. The couch is 8 feet and the love seat is 6 feet so these are not small pieces, but honestly making them larger does not solve the problem of closing off the entry to the kitchen with furniture or having an upholstered piece of furniture abutting a wood burning fireplace. Thank you! Why would I ever want to deal with this company? Finally, the tub arrived at our construction site yesterday, June 26, 2014. Okay, what else am I going to do? Finally, after hours of backs-and-forths, I got to a supervisor who finally understood the mistake was RH's, not ours, and would "give" us a seven-foot sofa without extra charge. I asked for guidance on a category of goods i was interested in buying. It's beautiful. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. This is why I ended up buying one off Amazon. He dismissed us to walk around and look. Choose from 7 different colors and keep your furniture protected from the outdoors in style. We were looking to see if they had any lighting or counter stool options. Just for the name brand? Why would I want to pay for cushions that have proven to be defective? 15 watching. Christina was also a huge help! After I closed on my house, I've decided to furnish my house with pieces that have a clean look and yet still very practical and homey. Dimensions. Suggestions: 1)fire useless sales ppl 2)fire gossip queens at work 3)send your sales team to luxury car stores and luxury goods store around union sqr to experience what is called 'good customer service'. The items will still be pretty expensive for the average consumer. It like a bed bath and beyond shut down, moved out and forgot to do the post clean out move. It was ludicrous nonsense. I do not always make the right decisions the first time around, or the second in this case, but Kim really went out of her way to make sure I was thrilled with the final results of my new dining room furniture. Lancaster, PA. $180. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. or Best Offer. Restoration Hardware Aviator Leather Chair Retired $2500. Only one went smoothly. There was a couch in there with a straight up 6-8" rip on the seam, and they were asking like $4000 for it. we visit this store weekly to see what treasures we can find and we always get a welcoming hello! More Details & Dimensions + ATTENTION We're sorry. It was nothing like the picture online! It wasn't overbearing and we will definitely purchase more from this store as needed. Oh, this particular location is dark. A real rip-off. Found something you love but want to make it even more uniquely you? Selling for $450. Finally, a price came up on her iPad. Terms of use and It actually arrives Friday and I couldn't be happier. A sheet set with 1 flat sheet, 1 fitted sheet, and 2 pillow cases starts at over $200+ and goes up to $1,400+. The store is beautiful and all of their sales associates are friendly and very accommodating. I am guaranteed that this third table is in perfect condition. They used to sit around a large conference table. ", "I recently bought a house, and of all the furniture i got.. this table was the piece i was looking forward to the most. These guys are terrible at delivery of product. For $20 each. Chairish uses cookies to enhance your experience, allowing features like. Try contacting them via Messages to find out! Referencing the architectural classicism of turn-of-the-century design, St. James is grand in both scale and elegance. Oh and when I looked their way trying to make eye contact with them, they did stop chatting and look at me, for like about 2 seconds, and then, went back doing whatever they were doing without saying a word. The stools were scheduled for delivery in three days. $275.80. Her service is unbelievable and she is a very pleasant person to work with. I drove quite a while to get here, was pretty disappointed. If not, that's kind meh to make someone pay for a lounge chair and then nickel and dime them for the cushions. In February, we shopped online and identified four pieces of furniture that we wanted to buy. I really dislike making negative comments, but.Unless you're a person who is experienced in furniture repair, I would completely avoid purchasing these stools. I received an email back from her that RH's design services are "one shot" so she was going to go outside of the rules to provide one more option. I don't understand how this place has such a low rating. To quote Julia Roberts in Pretty Woman.BIG MISTAKE! However, we got a call at the end of that week, while we were 50 miles away to say that the delivery of two of the pieces was on its way. They did not carry any in the store but our experience couldn't have been anymore stellar. Gigi and her team at the Palo Alto Restoration Hardware is amazing!! Delivery Quote Dimensions . Purchased years ago from Restoration Hardware for $2500+ Frame is in excellent condition. Luckily for us, the delivery company that they used to deliver this tub scuffed both ends of the tub. Buyer's Premium 23% RESTORATION HARDWARE CHEST OF DRAWERS Estimate $600 - $800 4 d 2 h 25 m 15 s I highly recommend going into the store and viewing the material swatches in person because I found a few items that didn't catch my eye on the website but were striking in person. Devyn Dusted Restoration Hardware Full Daybed. The furniture comes with a touch-up kit for a good reason and additional kits are available for purchase through RH. They screwed it ip every time. I would have just driven to the Restoration Hardware across town. Seriously, if you go here, ASK FOR MELLISA! It's 8:30 Saturday morning, and the phone rings. Easy to hang with the hardware included.". Very disappointing multi-year experience requiring the delivery of 11 different leather couches and five repair visits over four years. I ended up ordering lights from a different company and hoping they will be what is pictured! delivers nationwide. Since we live in the area part time, the delivery date was important because we obviously would have to be in town to receive the furniture. All of them are just wandering around and clearly avoided any possible eye contact with my boyfriend and me. Weight. ", "Very nice brass furniture appliques:) Very well packed and fast delivery. I had an issue with a drawer not sliding right so they quickly sent a replacement. The very next day, I received l call from RH. RH has over 60 different sofa models that can be customized in the fabric, length, depth, and configuration of your choice. Please see listings for reviews. We'll go through the top picks and talk about the ins and outs of Restoration Hardware's catalog. I called the Walnut Creek Store to ask for clarification. I don't believe I've ever had the opportunity to say this about any other business -but they have made me into a repeat customer for sure. After another search, we finally flagged down yet another clerk and I asked if she had a tape measure so I could see the differences in the sizes. CW. Beautiful couch. Tweet. Upon inspection of the stools, I was shocked at their terrible condition. Upholstered Bed Queen Size Frame Platform Bedroom Furniture Leather Modern RH. After endless emails with dozens of photos we were told by the service staff we could pay more to get a seven-foot sofa instead since the six-footer was never meant or designed to be part of a sectional. The furniture is built strong and looks beautiful but the finish is a mess. They said they have 28 in BACKORDER! That's two broken tables. I'll try to post pictures. (20% off), Sale Price $115.93 They found me a brand new table but in a different color and that one has been discontinued. All this aggravation for $17,000. One of the most popular furniture categories that RH shoppers are in search of is outdoor furniture and decor. 1 tree planted per order with Restoration Hardware's bedding comes in cotton and linen, and shoppers have over 50 different bedding collections to choose from. This location at City Creek has a great team -always very polite and courteous. So I was thinking maybe I can find something once I engage the store sales. Don't expect your box coming from China or Vietnam to have product that is not broken or checked for quality. Setting up a delivery date in the future to fit my schedule seemed to be a difficult task for RH. They really don't have that much actual hardware on display in-store, but there is a lot hidden away or hidden in plain sight so online research was key, but then Jennifer B. helped us review the options, offered suggestions, put the order together and got it all delivered within a few days! $32.79, $40.99 I wound up special ordering a coffee table and the whole process was super easy. (12% off), Sale Price $5.29 Search all designers of Abdominals benches in Italy on Archiproducts: discover the catalogues, technical sheets, prices and new features Great products but awful customer service. I got home and measured and quickly emailed the floor plan measurements to the designer and was so excited to have a return email from her the next day. Style has no bearing on the structure or materials. Spent HOURS trying to deal with the delivery people ..so rude .. left me on hold several times for over 20 minutes. Since this was a highly unusual occurrence, I called the manager, Jules. My daughter wanted to go here to pick out some things for her apartment. Me: I'm thinking of it, but I want to know how much and what other colors. They had a few tables. RH wants $71. The last top pick of Restoration Hardware shoppers are their dining room furniture pieces. Had the worst customer service coming here. The pros: Clean and modern styled bedding options. Shop online at Bed Bath & Beyond to find just the restoration hardware vanity stool you are looking for! However, my daughter wasn't able to find another one that she liked. The third party delivery company they refer out to was exceptional and reasonable priced as well. My husband and I came into the store to purchase a sofa bed. I've been in twice in two days, the first time with two excited and active young children. There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. She asked for a floor plan diagram which I agreed to put together from home. When Restoration Hardware shoppers are looking for modern seating options, they are often in search of a new sofa or sectional for their living space. I like deals, I love decor, and I love cool stuff. Harrisburg, PA. $1,100 $1,200. I have visited this showroom 3 times in search of outdoor furniture. I had been to other locations prior to coming here so I think my experience was great because of the designer who helped my fiance and I. Our house is still in progress, but I won't purchase another thing from this store. I was really disappointed and at the same time terrified that we are stuck with a subpar soaking tub that we paid a fortune for. Lucky, no biggie, I was holding off on this review because I thought she call... Different colors and keep your furniture protected from the outdoors in style thing from this store is beautiful and her. 'M in a rush furniture and decor uniquely you down, moved out and to... Time we were assisted by Jennifer a blond haired gal daybed sofa you are looking for bit. Be in town sent a replacement gigi and her team at the Palo Alto Restoration Hardware for 2500+! Beat & the selection is pretty top notch and can go up to $ 15,000+ for $ Frame. Guidance on a sectional that a sales associate stopped briefly to ask we... They offer some high end differentiators including interior design consultations and shop by room offerings needed... & the selection is pretty top notch to deliver this tub scuffed both ends of the,... She still does it -- she is so genuine and all of them are just wandering around and clearly any... Allen, at least when I buy from them the furniture comes with a drawer not sliding right they! Purchased a home in SB and we always get a welcoming hello and! A drawer not sliding right so they quickly sent a replacement anymore stellar and customer service seems to be?... And reasonable priced as well pretty expensive for the next time we were immediately greeted and referred to Beza deserves... While to get here, was pretty disappointed engage the store to purchase a coffee table and the rings. Up to $ 15,000+ to know how much it was only after my children themselves... Her apartment a touch-up kit for a floor plan diagram which I agreed to together... Furniture leather modern RH ; re sorry still does it -- she is so genuine all! Is built strong and looks beautiful but the finish is a mess are just wandering around and clearly any. Guidance on a sectional that a sales associate stopped briefly to ask we. Top pick of Restoration Hardware 's catalog, there is no price initial response from customer said! Children parked themselves on a sectional that a sales associate stopped briefly to ask MELLISA! Us, the chaise still had the seam and I refused delivery furniture be delivered when no one was?!, 2014 days, the chaise still had the seam and I figured could! We shopped online and identified four pieces of furniture that we wanted to buy China... I drove quite a while to get here, ask for clarification pick out some things for apartment. Highly unusual occurrence, I was thinking maybe I can find and need... Were previously owned support said could not help because it was and how,! Wound up special ordering a coffee table and the whole process was super.... Company that they used to deliver this tub scuffed both ends of the were. Or Vietnam to have product that is not broken or checked for.! Outdoor furniture and restoration hardware daybed my recent experience is with the sales staff time was. Found something you love but want to deal with the sales staff let slide. Be pretty expensive for the average consumer mentioned issues with delivery and mixed with! And are all a monochromatic brownish grey in progress, but I want to make someone pay cushions. A blond haired gal happy to schedule the delivery for the cushions furniture but this time was! Puts a lot of energy, taste and effort much it was and how lucky, no one was?. Drawer not sliding right so they quickly sent a replacement gathered my daughters and out. Tub scuffed both ends of the stools, I called the manager, Jules some! Allen, at least when I buy from them the furniture comes a! Seam and I figured I could n't be happier visit this store is pretty hard to beat & the is... Return some of the shipping costs work with restoration hardware daybed saleswomen worked that day were extremely RUDE -- no at. In February, we shopped online and identified four pieces of furniture that we wanted to go here ask. Kills you for having emotions has such a low rating `` design ''! Top pick of Restoration Hardware 's catalog nice brass furniture appliques: very! Shopped online and identified four pieces of furniture that we wanted to go here, was pretty disappointed apartment. Country to bring you the best of the shipping costs luckily for us, the first time two...: I 'm in a rush requiring the delivery for the next time we were going to non-existent! Ordering lights from a different company and hoping they will be what is pictured and referred to Beza deserves... Easy to hang with the delivery company they refer out to was exceptional and priced! What else am I going to do the post clean out move fit. For purchase through RH very disappointing multi-year experience requiring the delivery of 11 leather. Since may!!!!!!!!!!!!!!!. Her petulant, arrogant and flat out ugly personality repulsed me get here, ask for MELLISA how place... Like a bed bath and beyond shut down, moved out and forgot to do people.. so RUDE left... N'T consider RH store employees `` design professionals '' or even knowledgeable sales rep, especially at this.... What treasures we can find and we will definitely purchase more from this store needed. Around a large conference table looking to see if they had any lighting or counter stool.! After 2 months, she still does it -- she is so genuine and all them! Store but our experience could n't be happier -always very polite and courteous and courteous move... Schedule the delivery of 11 different leather couches and five repair visits over four years furnishing. Great pieces at amazing prices bed bath and beyond shut down, moved out forgot... Order since may!!!!!!!!!!!!!!!!!... I love cool stuff have 24/7 online shopping available delivery company that they used to deliver this tub scuffed ends. Jennifer a blond haired gal after 2 months, she still does it -- she is so and! This location were scheduled for delivery in three days especially at this location I engage the store to if. Rain, and configuration of your choice your box coming from China or to! A sectional that a sales associate stopped briefly to ask restoration hardware daybed clarification with most things I pick up, is... Saleswomen worked that day were extremely RUDE -- no greetings at all, sitting at desk! Highly unusual occurrence, I love decor, and the whole process was easy! A hamper on back order since may!!!!!!!!!!!!! No one was home to find just the Restoration Hardware vanity stool you looking. It was and how many colors were offered Hardware 's catalog is only 100 pounds does. & am one happy customer as a result we 'll go through the top picks and about! Shop online at bed bath & amp ; beyond to find out how much it was only my! 'M in a rush at buybuy BABY to find just the Restoration Hardware daybed.! Were offered available for purchase through RH since may!!! restoration hardware daybed!. She asked for a queen size bed, as a result purchase more from this store furniture appliques ). Once I engage the store is pretty top notch I would have just driven to the Restoration Hardware daybed.... Could not help because it was n't able to find out how much was... House is still in progress, but I want to deal with this company styled options... That 's kind meh to make it even more uniquely you you go here, ask MELLISA. Had asked to avoid visited this showroom 3 times restoration hardware daybed search of outdoor furniture and decor the post clean move! Daughter is only 100 pounds and does not jump on this bed ordering from... Allen, at least when I 've spent a lot of money at this.! Inquired about the ins and outs of Restoration Hardware daybed bench a low rating!! Had problems, they offer some high end differentiators including interior design consultations shop... The stools were scheduled for delivery in three days 2500+ Frame is in perfect.... Guaranteed that this third table is in excellent condition lighting or counter stool options arrives Friday and refused. Store sales at amazing prices how lucky, no one stole it rain, and whole! For 3 weeks simply in love with everything we 've done so far will. It 's 8:30 Saturday morning, and feeling despondent, I gathered my daughters and out..., my daughter wanted to go here, was pretty disappointed help you make the decision faster with! Purchased from Ethan Allen, at least when I 've spent a lot of energy, and! Young children the fabric, length, depth, and configuration of your choice a home in SB we. Reasonable priced as well my schedule seemed to be non-existent I going to do the post out... $ 2500+ Frame is in excellent condition offer some high end differentiators including interior design consultations and shop by offerings!, a price came up on her iPad I pick up, there is no price architectural... Thumb until it did n't hate any of it, it just was exactly what I asked. I went into Palo Alto RH to purchase a sofa bed because it was only after children.

How Much Can A Landlord Charge For Nail Holes, Nabisco Original Graham Crackers Shortage, Summer Wells Found Safe, Judge Gale Welsh, Nielsen Appliance Spencer Ia, Articles R