Prices are calculated as of 01082022 based on a check-in date of 14082022. The outward appearance of this property is cute. Flat-screen TV We have people and automated systems that specialize in detecting fake reviews submitted to our platform. We felt the attitude of hotel staff was that they didn't really care if we stayed there or not. After hanging out at the indoor pool or seasonal outdoor pool, guests can grab a bite to eat at DV BAR/Bistro, which serves local and international cuisine and is open for breakfast, lunch, and dinner. I should have know better when I tried to call and book a room and a US call centre answered the phone and said they did not know anything about a Jaunt pkg and to call the hotel using a different number. We take the health and safety of our customers VERY seriously, so I am sorry that our exhaustive research did not meet your expectations, but I do stand confident that we followed exceptional protocol and worked diligently with both Rentokil and the Department of Health to ensure all parties were confident in the findings. Located in Toronto (North York), Toronto Don Valley Hotel and Suites is within a 5-minute drive of Aga Khan Museum and Ontario Science Centre. If you want to request something specific, you can do that after you select your rate. The front desk as well as the manager were not helpful at all with anything. I work in the service industry and know the importance of just being pleasant and smiling all the time. emails, phone numbers, credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (i.e. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. I am happy to hear you were able to take advantage of a Groupon promotion that ran in December of 2014 as it was a heavily discounted promotion that included breakfast and parking. View Toronto Don Valley Hotel & Suites: BED BUGS - See 1,120 traveller reviews, 351 candid photos, and great deals for Toronto Don Valley Hotel & Suites at Tripadvisor. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Some of our guest prefer the traditional darker furniture, so many rooms are decorated with this style, while some prefer the lighter walnut coloured furniture and we also have several of these rooms as well. Lock in the lowest price from these sites. Additionally, many of our guest rooms feature a wall of windows opening onto private balconies that allow you to enjoy the outdoor green spaces in solitude. Tripadvisor performs checks on reviews. Which I did 2x and it kept ringing, finally my call was answered but they were busy and could not take my booking so I had to leave my name and number. For Room Reservations: 1-877-474-6835 100% smoke free property. I then spoke to the hotel manager and was told that they were going to call a specialist to check for bed bugs. I then spoke to the hotel manager and was told that they were going to call a specialist to check for bed bugs. Flat-screen TV Select Comfort beds feature premium bedding. You can update a property until you are blue in the face but if the carpet smells the hotel is going to have an odor, thus my point. Compare the rates to always get the best prices for your trip. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Even the car was left locked up in the hot heat for three days and vacuumed out in hope we did not bring any bugs home. broken bed, the legs dont touch the floor so when you lay down, the bed wobble dry gum on night table, balcony door is jammed closed and the front Manager Marc is . My boyfriend has service experience and felt it was all handled well. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We complained the front desk manager and pictures were taken.. She had redness in her neck and all her back with great discomfort. Try again, The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. WiFi gratis. Air conditioning 4.0 Star Property. We are so happy to see that you have enjoyed your stay at The Toronto Don Valley Hotel and Suites. Tripadvisor performs checks on reviews. The property reserves the right to pre-authorize credit cards before arrival. We used the outdoor pool which was heated but too deep for my kids so they had to stay on the pool steps and play. I must say that when I complained, the service manager was wonderful and very receptive to our needs and did everything in his power to make it right. We look forward to being of service . Not much around the hotel in walking distance, bus stop right out front. We look forward to being of service to you on your next visit to Toronto. Toronto Don Valley Hotel & Suites: Bed Bugs! We have stayed at this hotel over the Christmas holidays every year for the last 7 years, primarily because it is affordably priced and located close to family. Kevin P, General Manager at Toronto Don Valley Hotel & Suites, responded to this review. The smell of weed was everywhere I turned. Staff at the 24-hour reception area can arrange a taxi upon request. Modernly decorated rooms offer free WiFi. The dcor was quite sparse and dated with little furniture. The steam room smelled of mildew. This is the version of our website addressed to speakers of English in Canada. Train operators. Clean, spacious room, friendly staff, good value. Definitely ask for an upgraded room, but the hotel has done a lot of renovations and the new rooms are just beautiful. Discover, Microwave Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. But unfortunately, they were the only ones. We have stayed in this hotel many years but the in 2013 my son was bitten by Bed Bugs and they compensated with free stay. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60C/140F. Toronto Don Valley Hotel And Suites is a few steps away from the municipal Sunnybrook Park. The most helpful contributions are detailed and help others make better decisions. Dear Valued Guest, We are so happy to see that you have enjoyed your stay at The Toronto Don Valley Hotel and Suites. This will be collected by credit card. Standard Rooms - Courtyard view. We truly appreciate your feedback. Review tags are currently only available for English language reviews. I then spoke to the hotel manager and was told that they were going to call a specialist to check for bed bugs. In future, kindly reach out and we would be happy to assist. Guests under the age of 19 are only allowed to check in with a parent or official guardian. About 2 hrs later they called back and I booked our stay. My boyfriend was not impressed and the hotel moved us, to a renovated room which was more modern had a small bar area, smaller bathroom. Extra bed upon request. Actually, that's not quite accurate ~ there was one woman at the front desk (I think her name was Joanne), and one woman in the restaurant who were super courteous, kind and helpful. Toronto Don Valley Hotel and Suites puts you within a 15-minute drive of Scotiabank Arena. Wasn't worth the price I paid. Ew. The gym was lacking. We would return to this hotel. Most of the staff was kind and friendly. There was not a fridge or microwave - which I found out by contacting the hotel before hand that you can "rent" both of those items for $25/day (seems a little high considering many other hotels offer those items) There are two pools - one indoor and one outdoor. We always stay in the newer "renovated" rooms rather than in the older part of the hotel and have been very satisfied with our experience. Review tags are currently only available for English language reviews. The staffs was friendly too. The meals upstairs were fine (nothing great), but when we were told to eat our breakfast downstairs (apparently where the included breakfasts are served), we arrived to see not much food left, dirty tables, and no help to be found. Review of Toronto Don Valley Hotel & Suites. water was warm, and clean, but the bathrooms were in need of some reno too. . **Another note I had read a few reviews saying there was nothing around this hotel which is actually not totally true. Toronto Don Valley Hotel & Suites: Bed Bugs! Wynford Drive bus stop is at a distance of 600 feet from the venue. The rooms we had were not clean, there was mold in the bathroom, hallway lights were out and broken, and the floor in the restaurant was missing planks. My "superior"room looked like any other 3* hotel. Your cancellation request will be handled by the property based on your chosen policy and mandatory consumer law, where applicable. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Guests can also relax in a sauna. Pool was great too. I am not allergic to anything what so ever. In addition I wanted to let you know that the hotel has two different types of deluxe upgraded rooms that are identical with the exception of the furniture which is different. Overall for the price, its goid i like staying there when downtown Toronto hotels are too expensive. We certainly look forward to catering to you and your family in the near future.Kindest Regards,Carlysle Bourne Jr. First, wasn't impressed by the check in, the young lady was very cold, no smile, and seemed over all irritated. The kids were excited to swim in the indoor pool they had seen online in the pics. The lobby area is a little confusing as some have stated in regards to there being stairs everywhere and seperate entrances with ramps to the elevators for those with luggage carts or wheel chairs but nothing too crazy that you cant figure it out. Must also add we were very kindly allowed to check in at 9am so we could enjoy out first full day at the zoo which was greatly appreciated and certainly not something they had to do for us. The building was constructed by famed local Toronto architect Raymond Moriyama. It is 9.3 mi from the CN Tower and 21 mi from Toronto Pearson International Airport. The accommodation features la carte restaurant and bistro bar on site and offers to take advantage of a fitness center. Something went wrong please try again later. B & B y posadas de Toronto ; Don Valley Village Bed & Breakfasts; Ver mapa. Hello,Thank you so much for leaving such a kind review on your stay with us. Prices are the average nightly price provided by our partners and may not include all taxes and fees. View You can look forward to a poolside bar, a grocery/convenience store, and a terrace at Toronto Don Valley Hotel and Suites. Copyright 19962023 Booking.com. 175 Wynford Drive, Toronto, Ontario M3C 1J3 Canada For Room Reservations: 1-877-474-6835 Tel: 416-449-4111 Email: Reservations@tdvhotel.com. Best regards, Kevin Porter, General Manager, was very upset when asked to pay $12 a night to park my car and @10 a night for bar fridge room was to be upgraded but lacked any character had only 1 chair for 3 of us would not stay here again room was average and needed furniture, Dear Guest, Thank you for taking the time to share your experience as it is through guest interaction and feedback that we as a company are able to meet guest needs. Upon closer examination, the maintenance left a lot to be desired. Flat-screen TV . We recently stayed at the Hotel and this time for 3 days my wife was bitten by Bed bugs. Offering a gym, yoga classes and fitness classes, Toronto Don Valley Hotel And Suites is set in North York district, 1.8 km from Ontario Science Centre. We are very happy that we were able to accommodate your brother at our hotel. What are some highly rated hotels in Toronto, ON, Canada? Most open out onto to a balcony, while others overlook the ravine. Toronto Transit. Reviewed January 4, 2016. Second, the room wasn't what I expected at all. I should have know better when I tried to call and book a room and a US call centre answered the phone and said they did not know anything about a Jaunt pkg and to call the hotel using a different number. If you stayed at this property through Booking.com, you can write a review. All content should be genuine and unique to the guest. #2 Best Value of 1,623 places to stay in Toronto. Commute was not to bad into downtown about 25 minutes also to other shopping malls. Plus, I was pleased with . The unique venue is situated in North York district, in the center of Toronto and 20 minutes' walk from the friendly museum "Ontario Science Centre". Our team tried our best to help you through your claim, and also invested many hours of research in ensuring you and your family had all the support you needed. This is the version of our website addressed to speakers of English in the United States. As long as you cross over the DVP there is a ton of places from shopping, groceries, restaurants and coffee. Big comfortable hotel, slightly outdated but the friendly staff makes up for it. We truly appreciate your feedback. I am saddened to report that our stay at this hotel was terrible. 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